Derham Insights Research
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About Philip Derham
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Introducing Derham Insights Research
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COVID-19?
Key Customer Insights
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Observation
Exploring needs and motivations to find behaviourial insights
Surveys
Online surveys
20 Questions One Topic Monitors
Sectors
Video posts tell you…
Merging customer data and survey data to gain deeper insights
Words and thoughts
Identifying and strengthening staff performance
Post COVID-19 – Will customers return to normal behavior? And what to say to them.
No need to reinvent the wheel (or survey).
More effective customer satisfaction measures
Words sell!
Getting the right answer.
The Five Key Customer Insights Monitor
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Introducing Derham Insights Research
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