Derham Insights Research
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About Philip Derham
About the QPR
Publications & interests
Australian Mutual Bank
How we gain insights
Working with you
Exploring needs and motivations to find behaviourial insights
Your database and other information
Merging customer data and survey data to gain deeper insights
More effective customer satisfaction measures
20 Questions One Topic Monitors
Identifying and strengthening staff performance
The Five Key Customer Insights Monitor
Post COVID-19 – Will customers return to normal behavior? And what to say to them.
Key Insights – customers and staff
Contact us now – 0414 543 765
Words and thoughts
No need to reinvent the wheel (or survey).
Getting the right answer.
How to make customer-wanted shorter surveys a win for you both! The video
22 July 2021
Thoughts and words and business opportunity – the video.
Are happy people more satisfied customers? And does that affect your satisfaction KPIs?
When knowing will strengthen your decisions…TM