Satisfaction and recommendation.

Three key metrics – customer satisfaction in dealing with your organisation, the Net Promoter Score, and recommendation measures, when combined, provide clear KPIs.

In this 2 minute video, Philip Derham of Derham Insights Research explains how its Satisfaction NPS Recommender Monitor findings enable you to further strengthen your business performance and profitability.

https://tinyurl.com/SatisfactionAndRecommendation