Three steps to help you benefit from COVID-19 lock-down-generated changes in customers’ behaviour.

Recently, a client had a sales problem and needed help to find out why.

We undertook a three-step research project to find out where, why and what was needed to reverse the decline.

That process is summarised in the short (1 minute 45 second) video – Insights to help reverse sales declines or to increase sales  which you may find useful. 

Useful?  Yes. 

Why?  Because the COVID-19 lock-downs are very likely to change customers’ future behaviour.  And when you know what those changes are, you can manage for them.

If the three steps detailed in the video can help you plan to benefit from those behaviour changes, please email or call Philip Derham, on 0414 543 765 or derhamp@derhamresearch.com.au